What Customers Crave author Nicholas J. Webb tells us why creating a great customer experience requires much more these days than being kind and knowledgeable and providing good service.

Sell With A Story author Paul Smith tells us why using stories resonates with potential customers so much more than just just facts and figures. Smith explains how to tell a story, how much of that ability is natural, and why you need to get customers to tell their stories too.

Anthony Iannarino, author of The Only Sales Guide You'll Ever Need, shares his story of moving from hair band rocker to sales expert. He explains why honesty in sales is always the best policy and how the words you use leaves a lasting impression on a customer.

Wicked Strategies author John Camillus explains how the traditional methods of problem solving aren't good enough for the existential threats facing businesses today. He also provides advice on how to arrive at a solution in the midst of a crisis and offers examples of how companies not only survived major challenges, but found ways to use them to their advantage.

Prof. Samuel Bacharach, author of The Agenda Mover explains how to translate good business ideas and plans into a vision that everyone can get behind. Bacharach tells us the best ways to win over skeptical colleagues and how turning dreams into an agenda is vital no matter the size of the business.

Millennium Packaging President John Tyrrell describes Fill Air Flow, his company's new air pillow product that helps small businesses send packages at a lower cost and with less environmental impact than using packing peanuts. Tyrrell recounts how the product was developed and shares why the machine producing the pillows now costs far less than previous models.

Millennial entrepreneur Ariana Pierce shares her amazing success story. Pierce explains how her family history of entrepreneurship inspired her to launch her own business at age 17 and how her careful planning was met with smashing success. She also discusses one of her biggest business regrets and her new book, Skip the Party, Start a Business

Value as a Service author and Coupa Software CEO Rob Bernshteyn explains why "value as a service" is about to transform the business world and how businesses can take advantage of the disruption. He also details how this will impact the customer-provider relationship.

Lux Blox creators Mike and Heather Acerra tell the story of their 25-year dream to create a building toy that also unleashes the spatial imagination of kids and adults. They explain the painstaking process of getting the product just right and how the business has enjoyed impressive growth in less than a year on the market.

Paul Altieri, CEO of Bob's Watches tells how he parlayed his passion for Rolex watches into a booming internet business.